InsightBolt Refund Policy

1. Cancelling your subscription

You can cancel your Pro subscription at any time from within the app. When you cancel, you will not be charged again, but you keep Pro access until the end of the billing period already paid for. We do not prorate or refund the unused portion of a cancelled period.

2. Refunds on your first payment

If you subscribe to Pro and are not satisfied, you may request a full refund within 7 days of your first payment. Email support.insightbolt@gmail.com using the email address on your account.

Approved refunds are sent to your original payment method through Flutterwave and typically take 5–10 business days to appear, depending on your bank or card issuer. This 7-day window applies only to your first payment on a new subscription.

3. Renewal charges

Pro subscriptions renew automatically each month. You are responsible for cancelling before your next billing date if you no longer wish to continue. We do not refund renewal charges after the fact, except when:

• You were charged because of a verified billing error on our part
• You were charged after successfully cancelling because of a technical failure on our end
• Your payment method was charged without your authorization

4. Free plan

The free plan has no charge, so there is nothing to refund. Unused free credits do not roll over and have no cash value.

5. Unauthorized or disputed charges

If you believe you were charged in error or without authorization, contact us at support.insightbolt@gmail.com before initiating a chargeback where possible. We can often resolve billing issues more quickly this way.

6. How refunds are processed

Approved refunds are issued through Flutterwave to the original payment method. We do not issue refunds by cash, bank transfer, credit to another account, or any other method.

7. Changes to this Policy

We may update this Refund Policy from time to time. Changes apply to charges made after the updated policy takes effect and do not retroactively change rights relating to earlier charges.

8. Contact

Refund requests and billing questions can be sent to support.insightbolt@gmail.com.